Terms & Conditions / Private Policy
TERMS & CONDITIONS
TERMS AND CONDITIONS
At Herbalveda we endeavour to bring the product to you in a perfect condition.
If you are not satisfied with product or if it doesn’t reach you in perfect condition. We will be more than happy to replace the same as long as we are informed within 72 hours of receipt.
No Questions asked.
Herbalveda is not responsible for any refunds, replacements or repayments after the initial period.
We make every possible effort to send your order at the earliest. If the payment is received before 2:00pm the order is usually posted on the same day. For all the payments received after the given time the order shall be posted the very next day. On the cheque payments the order will be posted only after the cheque has cleared.
If your order does not reach you within 7 – 9 working days, after the payment has cleared. please inform the Herbalveda at the earliest .
MODE OF PAYMENTS
The payment can be made either through paypal or by a cheque made payable to “Herbalveda” at the Address given below. Use this address for payments only.
167, Castle Road
UB5 4SG UK
For all returns, use the below address:
5, Sarum Complex,
POSTAL AND PACKAGING CHARGES
For UK & Europe :
Within UK : As there were lot of parcels not getting delivered through Royal Mail, as they used to go missing. So we cannot offer unrecorded delivery option within UK. We send parcels through 2nd class recorded delivery option. It is the safest way of goods being delivered.
Outside UK. :We do not offer recorded delivery option on the parcels going outside UK. As there is extra £5.50 charge for sign on option. If you need us to send you parcel with recorded option, we can do so, where you will need to pay extra amount. The parcels can only be tracked within UK. If you need the parcel to be tracked, then we will have find other courriers & their charges will depend on who we use.
We do not send by Recorded Deliery Option. Unless required. You will need to email us for that.
For any valuable goods we recommend to opt for the “Signed for” option or we can check for insured delivery charges.
For any other enquiry, on any of the products, please do not hesitate to write us firstname.lastname@example.org.
Google Checkout Option : We are sorry for, we do not have this option available any more.
Please make sure to add shipping charges to the order, otherwise we will not dispatch your order untill we recieve the full payment for the shipping charges.
Is Herbalveda safe?
Extremely. Your credit card number is transmitted by SSL directly to a secure HSBC Bank’s electronic vault. At no time is your credit card information stored on our servers.
Moreover, this security only applies at the checkout. Our website is fully secured.
PRIVATE POLICY : At Herbalveda, we keep our clients information that we receive on out site, completely confidential and is solely used for internal purposes only.
We do not share this information with any other party. They shall be used by the Herbalveda to create a database for future references and promotion of upcoming events and any ongoing offers. The details provided to us by our customers shall in no case or circumstances be supplied to the third party.
Collection of your Personal Information: The personal information we collect is when you open your account with us this may include your name, title, company or organisation name, e-mail, phone.
The credit card information that you provide us goes directly to the Bank or to PayPal, We do not hold any information about your account or have any access to it.
Use of your Personal Information: The Postal information collected on Herbalveda.co.uk website will be used to provide the services you have requested i.e. your address details used for postal delivery. Thus this should be written complete along with full postal code.
Questions: If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us using the Contact Us form.
We may occasionally modify this privacy statement. All such changes will be reflected on this web page.