Terms & Conditions / Private Policy
TERMS & CONDITIONS
At Herbalveda we endeavour to bring the product to you in a perfect condition.
If you are not satisfied with product or if it doesn’t reach you in perfect condition, we will be more than happy to replace the same item as long as we are informed within 72 hours of receipt, as long as no damage is done to the products.
Herbalveda is not responsible for any refunds, replacements or repayments after the initial 72 hr period.
We make every possible effort to send your order at the earliest. If the payment is received before 1:30pm the order is usually posted on the same day. Any orders received after this time will be posted the next working day. For all payments through cheques, your order will be posted once your cheque has cleared.
If your order does not reach you within 7 – 9 working days, after the payment has cleared, please inform us at Herbalveda at the earliest .
METHODS OF PAYMENTS
At Herbalveda We accept the Payments through almost all means. We accept all Major Cards, including Amex. You can transfer Funds into our Bank account, call our office to pay over the phone or through Pay Pal or by a cheque which can made payable to “Herbalveda” at the Address given below. Use this address for payments only.
167, Castle Road
UB5 4SG UK
For all returns, use the below address:
5, Sarum Complex,
POSTAL AND PACKAGING CHARGES
For UK & Europe :
Within UK : We only offer recorded delivery – either 1st class or second class on all of our parcels within the UK. Should you choose to pay extra for Next day delivery , it will be posted the same working day, as long as the payment comes through before midday. Otherwise, your items will be posted the next working day.
Outside UK. : We send all our parcel with recorded delivery option – to everywhere in the world outside of the UK. Should you choose to pay extra for Next day delivery , it will be posted the same working day, as long as the payment comes through before midday. Otherwise, your items will be posted the next working day.
For any other enquiry, on any of the products, please do not hesitate to write us on firstname.lastname@example.org.
All orders over the weight of 2Kg (including the packaging weight) will need to be shipped through couriers such as DPD, Parcel Force or DHL.
Please do send us your bulk orders on email – email@example.com . We will try to get back as soon as possible
Google Checkout Option : We are sorry we do not offer this method of payment
Please make sure to add shipping charges to the order, otherwise we will not dispatch your order until we receive the full payment for the shipping charges.
Is Herbalveda safe?
Extremely. Your credit card number is transmitted by SSL directly to a secure HSBC Bank’s electronic vault. At no time is your credit card information stored on our servers.
Moreover, this security only applies at the checkout. Our website is fully secured.
We do not share this information with any other party. They shall be used by the Herbalveda to create a database for future references and promotion of upcoming events and any ongoing offers. The details provided to us by our customers shall in no case or circumstances be supplied to the third party.
Collection of your Personal Information: The personal information we collect is when you open your account with us this may include your name, title, company or organisation name, e-mail, phone.
The credit card information that you provide us goes directly to the Bank or to PayPal, We do not hold any information about your account or have any access to it.
Use of your Personal Information: The Postal information collected on Herbalveda.co.uk website will be used to provide the services you have requested i.e. your address details used for postal delivery. Thus this should be written complete along with full postal code.
Questions: If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us using the Contact Us form.
We may occasionally modify this privacy statement. All such changes will be reflected on this web page.